Customer Care
The service we provide to you is important, if you should need any help or advice with your order or if you require further information about any of our products or services please call or email us on 01732 844446 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Even if its just to drop us a quick note about how we are doing or to share any concerns you may have, we will always welcome any feedback.
Our aim is to ship your orders within 10 working days. If you find your order hasn't arrived within this time then please let us know so we can track it and find out where it is.
You should find all the information you need on our website but if you have something else you want to share with us please do not hesitate to contact us with further enquiries.
Ordering Online
Our online ordering is safe and secure. Our aim is to make every step a hassle free experience for you.
When you have made your online purchase decisin and paid for your items, you will receive a confirmation email from us with all the details of your order. Your purchase will be sent out to you with care and packaged appropriately. You will then get another email confirmation when your item(s) have been despatched. If you have any special requirements, maybe a courier or next day delivery, then please contact us so we can arrange this for you.
Payment Options
Ordering from us is hassle free. We provide safe and secure online shopping. Orders should be placed directly onto our website and payments can be made through Paypal and most major credit cards.
Quality Standards
Our priority at prepmybaby is to maintain consistently high standards in all our processes including customer service, product quality, packaging and customer satisfaction. We have great relationships with our UK distributors and we hope to pass this great service onto you as a customer.
