All orders placed by you are subject to acceptance by Prepmybaby and are exclusively subject to these terms and conditions.


Ordering and Contract Formation


If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order, and email you again to confirm we have accepted your order and that the products ordered have been dispatched to you. At this point the contract for our sale and your purchase of the products or services shall be made and the contract shall be formed at the place from which our acceptance email is sent to you. If you have not supplied us with your email address, our confirmation of order page at the end of our ordering process will act as confirmation that we have received your order. No contract will be formed until you receive confirmation from us that we have accepted your order.



E- Gift vouchers

Prepmybaby e-gift vouchers are available to purhase online.  Select from £20; £40; £60 but if there is an amount not listed please contact us and we can create this for you as a special request. 

All vouchers must be used in a single transaction and can be used as part of extra payment or a combination of payment types.

Your e-gift voucher will be emailed directly to the recepient stated in the notes and we shall add in a personal message if requested, please add your message in the notes box provided in the shopping basket.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Cookies can help a website to arrange content to match your preferred interests more quickly and are used by most major websites. Cookies cannot be used by themselves to identify you. Click here to find out more about cookies.

How we use cookies on our website and what information we collect

Two types of cookies are used on this Website:

(a) Session Cookies
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Websites. We use session cookies:
(i) to help us to authenticate you as a registered user, giving you access to your user profile and certain otherwise inaccessible areas of the Websites;
(ii) to track the number of visits to the Websites;
(iii) to compile anonymous statistics that allow us to understand how users use our Websites such as details of the pages visited per session on the Websites and the number of return visits to the Websites (we cannot identify you personally in this way); and
(iv) to enable basic personalisation of the Websites.

(b) Persistent cookies
Persistent cookies remain in the cookie file of your browser for much longer than session cookies (though how long will depend on the lifetime of the specific cookie). We use persistent cookies:
(i) to allow the collection of certain anonymous statistics about how our registered users use the Websites, for example, statistics on how many registered users have logged in to the Websites, the number of return visits to the Websites etc;
(iii) to enable advanced personalisation of the Websites.

3. Disabling/enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Please click here to find out how to disable/enable cookies

4. Google Analytics
4.1 Our website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help our Websites analyse how users use the sites. The information generated by the cookie about your use of our Websites (including your IP address) will be transmitted to and stored by Google on servers in the United States.
4.2. Google will use this information for the purpose of evaluating your use of our Websites, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

5. Consent
By using our Website (www.prepmybaby), you consent to the processing of data about you by PrepMyBaby and Google in the manner and for the purposes set out above.

Ordering Errors


You are able to correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process.



Availability


All goods and services are subject to availability.



We try to make sure we only show items on the site if we currently have them in stock or are expecting fresh stocks shortly. 



If you place an order for something which is not available, we will contact you by phone, fax or email as soon as possible after you place your order.



We may be waiting for an order from our suppliers, in which case we will tell you how long you will need to wait before the item is available, and give you the option to reserve it or remove it from your shopping basket. Items that you are waiting for will be marked 'awaiting stock' under the availability column in your basket. You are able to cancel an order at any time prior to receipt of the email from us confirming acceptance of your order and dispatch of your goods. To cancel the order please visit the My Account section of the Website.



Products or services may be placed on the Website prior to their release date so that you may pre-order them. If you place a pre-order, it will only become a contract for sale when the item is available and we have then confirmed to you that we have accepted your order and dispatched the goods. Such confirmation will be provided in addition to the confirmation that we have received your pre-order.



Pricing and Product Descriptions


Whilst we will try to ensure that prices and product and service descriptions on the Website are accurate, we are not responsible for errors that may occur. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.



After we receive your order, we will confirm by email the details, description and price for the items you have chosen. If these differ from the details, description and/or price shown on the Website and you wish to cancel your order you may do so in accordance with our cancellation and returns policy.



You are responsible for checking any received goods on arrival to ensure that they are not faulty.



Charges for delivery are not included in the stated product price.



Prices that are reduced for sales and promotions are only valid for the specified period.



We make every effort to maintain prices, although it may be necessary to change prices either up or down.



Delivery


We dispatch items ordered by you as they are available using Royal Mail First class (signed-for service) and/or Express Courier service in the UK.

Orders will be sent to the delivery address that you have supplied to us in your account details. We cannot be held responsible if this delivery address is wrong. If you wish to change the delivery address you may do so by entering the new details in the account details section. If you wish to change your delivery address following the completion of an order please use the contact details try to help, but no changes can be guaranteed.



We will use our reasonable efforts to ensure that the estimated delivery times stated are met but we cannot accept any liability for late deliveries.



On occasion items may be lost in the post. Where items can be identified as having been lost by the carrier, you will receive a full refund or replacement product. If the carrier has confirmed that delivery has taken place, however, the goods are deemed to have been received by you and no refund will be given. If you do not receive an item that you have ordered please contact customer services by e-mail or by using the contact details

.

Once a product has been received by you, all risk of damage to, or loss of, the product shall pass to you. If you intend to cancel your order in accordance with the Returns policy, you must keep good care of the product pending its return to us and you will retain responsibility for the condition of the product until it is received by us. We cannot accept return of damaged products.



Returns


We can only accept returns for the following reasons:



The goods were delivered faulty or were damaged in transit;



The items delivered were not those specified in the order or the order had been cancelled prior to dispatch; 



For items you have ordered you have the legal right to cancel the order within seven working days of the day after the date the item is delivered to you.Please see clause 7.1 below for further information.



We can only accept orders returned with a valid customer services reference number. To obtain your reference number, please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  stating why you wish to return your order. Full return instructions will then be provided.

Except for faulty goods all items must be returned undamaged and unopened in their original packaging.



Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is available upon request.

We cannot be responsible for items returned to us that go missing in the post, so we advise that you use a recorded-delivery service.

You are responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.



Clause 7.1. If you cancel your order for one of the reasons above, we will refund the relevant part of the purchase price for that item together with any normal postage charge. Priority, express or courier postage charges are not refundable.



Payment


Payment can be made by most major credit or debit cards in accordance with the Payment Methods section.

Payment will be debited from your account upon dispatch of the goods to you.



You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.



We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.



Changes To These Terms & Conditions


We may change these Terms & Conditions at any time.



Waiver


No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.



Applicable Law and Jurisdiction


These Terms & Conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the High Court of England & Wales.



Our Details


Please see the contact us section of the Website.